Handlender FAQs
What’s Handlender?
Handlender is a platform that enables you to efficiently request and give occasional help to/from people you know and trust, at no cost to you, based on your availability, and at your convenience. You truly are just lending a hand (or being given a hand).
Requests can range from help with yardwork, carpooling, babysitting, or hairstyling to prayer, organizing, grocery shopping, resume writing and more! The goal is to be there for one another, as a community, when you need help the most.
Requests can range from help with yardwork, carpooling, babysitting, or hairstyling to prayer, organizing, grocery shopping, resume writing and more! The goal is to be there for one another, as a community, when you need help the most.
If I submit a request, when will I know who can help?
Within 24-48 hours. When we receive a request, we’ll work to find a person whose skill-set matches your request, determine their availability, and connect you with them if they are able to help. Note: As we are ramping up our user database, the goal is to connect you with help within 2 days. But, in the future, you’ll ideally know who can help within minutes!
What happens after I submit my offer to lend a hand?
Once you submit your offer to help, the requester must use the phone number you provided in your submission to contact you to officially accept your offer to help. They should also confirm any logistics or details, and answer any questions during the call. If you do not receive a phone call from the requester within 48 hours of your submission, you can disregard the request and remove it from your calendar.
WHEN I JOIN HANDLENDER, DOES IT MEAN THAT I AM REQUIRED TO HELP?
No. Signing up for Handlender simply means that you are adding your skills and services to a database. And, just because you can help, doesn't mean you have to help.
HOW IS MY INFORMATION HANDLED?
Very Carefully. All requests and registration information is filtered through the Handlender admin and stored in a private database. When a member indicates they are available to help with a request, their preferred method of contact is shared with the requester for the purposes of sharing logistics about the request.
Will THE REQUESTERS KNOW WHETHER I CAN HELP BEFORE I AGREE TO HELP THEM?
No. Names, contact information, or availability is not shared with the Requester until you agree to help with their specific request, even if your skills match their needs. So, as a helper, you never have to feel bad if you’re unable or unavailable to help.
SHOULD I ONLY ADD EXPERT OR PROFESSIONAL SKILLS AND SERVICES TO THE DATABASE?
No -- add everything you’re able to do! Of course we want you to add the professional stuff, but if you’re pretty good at whatever “it” is, or even capable and willing, then you’re perfect for the job.
IF I HELP SOMEONE, OR THEY HELP ME, SHOULD EITHER OF US EXPECT PAYMENT?
No. Our name is Handlender for a reason -- the idea is for our members to occasionally lend a hand. However, whenever you help another member, you’ll receive Handlender Points from our system, which will eventually earn you a little cash.
HOW DO I EARN HANDLENDER POINTS?
However, after a Requester confirms that you've followed through on lending a hand (through a feedback survey), you’ll receive Handlender Points from our system, which will eventually earn you a little cash. So encourage the Requester to give us feedback when you're all done helping! Handlender Points are our reward to you for being awesome! Whenever you help another member, you’ll receive a Handlender point, based on the feedback of the requester. We send each Requester a feedback survey where they're able to tell us who helped them, and if the job was completed. and whether request was met. In some cases, simply being willing to help with a request will also earn you points. When you reach 30 points, you’ll receive a $25 gift card…and everybody likes gift cards.
WHAT IF I HAVE MORE QUESTIONS?
We’d love to help! Send us an email at [email protected]